Googlejuice! Eight pages. Pages 40 to 48 alone are enough reason to buy the book. For me, reading about the importance of being "searchable" and how to be "searchable" is like turning on a light in a dark room.
This chapter is a rudimentary guide to a new reality. About.com is the poster child. About .com shows us how to use search engine optimization, SEO. Not only does it show you how, it tells you why.
Publicness. Life is public, so is business. This concept is somewhat counter-intuitive to our business instincts. Flickr is a great example of how publicness works in business. The author says, "...Living in public today is a matter of enlightened self interest."
Your customers are your ad agency. The author says so "fire your ad agency" he believes that with the Internet you don't need an agency. As someone in the agency business, this sounds threatening but when examined closely, to me it really means you don't need what ad agencies used to do. In my opinion, actually you do, you just need to know and use more tools in this new reality.
Businesses still need help from marketers just like people need doctors, lawyers and accountants. We may understand the concepts, but we need professionals in specialized areas. Actually, the internet gives agencies new tools to work with and to be creative with.